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FAQ
If you have any question that is not listed below, please contact us
P.O. BOXES?
Due to our shipping service requirement for goods to be signed for, it is essential that a reception agent be present during business hours. If not a physical delivery address with someone to sign for the goods should be arranged.
PAYMENT FOR GOODS AND DELIVERY CHARGES
2sickbastards.com can only supply goods that are ordered online via the website. All payments including all shipping and handling fees must be made by either credit or debit card. 2sickbastards.com will not accept any other form of payment. All transactions are completed on a secure server.
DELIVERY TIMES
See shipping.
ARE MY GOODS INSURED?
2sickbastards.com has arranged that all goods be insured in transit to the delivery address against theft and accidental damage at no cost to the customer. Once the goods have been delivered to the specified delivery address the goods are no longer insured.
WHAT IF I AM OUT AND MISS A DELIVERY?
If you miss the delivery more than twice you will be held liable to pay the shipping cost in full again.
WHICH COUNTRIES DO YOU SHIP TO?
Every country, worldwide, that has a good postal service.
WHICH SHIPPING SERVICES ARE YOU USING?
UK: Royal Mail Special Delivery.
EUROPE/INTERNATIONAL: International Signed-for Mail.
CAN I ORDER BY PHONE?
No. We only accept online orders.
WHAT IS A PRE-ORDER?
A Pre-Order gives you the opportunity to pay and secure an item in advance of the official introduction or launch date. The release date of the product can be found on the product detail page on the site of the product you ordered.
WHAT PAYMENT METHODS DO YOU ACCEPT?
Our service lets you to accept a wide range of credit and debit cards, including:
- Visa Credit and Debit
- MasterCard
- Maestro
- Visa Electron
- JCB
- Laser
- ELV
I NEVER RECEIVED MY ORDER, WHAT SHOULD I DO?
In rare cases packages can get lost in the mail. Don't worry, if your package is really lost, we will replace it for you at no charge. However, if the tracking number indicates that your package has been delivered to you, we cannot be held responsible for a package that is claimed to have never been received.
CAN I RETURN OR EXCHANGE SOMETHING I ORDERED?
Yes, If you are not happy with the product you can send it back within 14 days after receiving your order.
Products must be returned in unworn, unwashed and undamaged condition in the same packaging as received. For more information, please see Returns.
DO YOU SELL WHOLESALE TO RETAIL STORES?
Yes, we do. Please see Wholesale.
If you want more specific information, please see our Terms and Conditions.
